Please take a moment to glance through the FAQ for questions which Parents & Students frequently ask. We have tried to make the FAQ as comprehensive and as accurate as possible. If you do not find an answer to your question, please contact us at 6475-0624.
FAQ For Students and Parents
How much do our services cost?
Our services are free for parents & students. As a tuition agency, our fees are paid by the tutors.
How long do I have to wait to get a tutor?
As soon as we receive your request for a tutor, we will present you with three matching tutors. At the same time, we will contact them to confirm if they are willing to take on the assignment to teach you. Most of the time, we will be able to confirm your tutor within 1 business day.
How do I decide on the frequency and duration of lessons?
Generally, most students take private tuition for once a week, and for two hours each time. Sometimes students opt for lessons twice a week in an effort to improve more quickly, particularly if the exams are nearing. You have to decide what works best for your study plan.
I have selected my tutor. How do I start?
Call or SMS us with your confirmation, and we will schedule the first lesson for you. You would also have to pay us the tuition fees for the first month. To pay, you may pay online through (1) our website, or (2) by internet banking. Alternatively, you may come down to our office and pay by (3) cash or by (4) cheque.
Will the information I provide be safe online?
Any information you provide us will be treated as confidential. We are committed to protecting your privacy. Pursuant to the Data Protection Act, your information will not be used for any commercial purposes.
What If I find that the tutor is not suitable after the first lesson? These rates are just an indicative range for your reference.
You may request for a change in tutors or stop tuition. Call us and let us know that you would like to stop learning with the current tutor. Please let us know why you wish to stop, we will find another tutor for you as soon as possible. Alternatively, if you wish to stop tuition entirely, we will refund all unused class fees.
How do we screen our tutors?
All new tutors will go through three separate interviews with us before they start their first lessons. The second interview is a face-to-face interview and we typically ask for the tutor’s original degree and certificates. We usually have a senior tutor sitting-in on the interview so that we can ask specific questions regarding the subject to be taught. When we show you the tutors credentials, we will also show you the minutes of our interview with the tutor. We believe this will help parents and students make an informed decision on their tutors.